Jump to Content Jump to Main Navigation
EU Regulation and Competition Law in the Transport Sector, 2nd Edition edited by Ortiz Blanco, Luis; Van Houtte, Ben (23rd February 2017)

Part II Common Issues, 4 Passengers’ Rights in the European Union

Elvira Aliende Rodríguez

From: EU Regulation and Competition Law in the Transport Sector (2nd Edition)

Edited By: Luis Ortiz Blanco, Ben Van Houtte

Subject(s):
Market definition — Market power — European Union — Motor vehicles — Passenger transport — Maritime Transport

Between 2004 and 2011 the European Union introduced rules to protect passengers in air transport, in rail transport, by sea and inland waterway transport, and finally by bus and coach services. This chapter sketches the main elements of each of the relevant regimes, provides information about case law applying these rules, and identifies commonalities and differences between the different sets of rules. In particular, the Commission has made efforts to raise awareness of passenger rights amongst EU residents; however, it is essential to ensure the exercise of these rights in a simple and efficient manner. Therefore, non-judicial mechanisms have been created to deal with complaints. This means that passengers have the right to rely on a proper application by carriers and on the enforcement of EU rules from the so-called national enforcement body.

Users without a subscription are not able to see the full content. Please, subscribe or login to access all content.