Part II Common Issues, 4 Passengers’ Rights in the European Union
Elvira Aliende Rodríguez
Edited By: Luis Ortiz Blanco, Ben Van Houtte
- Market definition — Market power — European Union — Motor vehicles — Passenger transport — Maritime Transport
Between 2004 and 2011 the European Union introduced rules to protect passengers in air transport, in rail transport, by sea and inland waterway transport, and finally by bus and coach services. This chapter sketches the main elements of each of the relevant regimes, provides information about case law applying these rules, and identifies commonalities and differences between the different sets of rules. In particular, the Commission has made efforts to raise awareness of passenger rights amongst EU residents; however, it is essential to ensure the exercise of these rights in a simple and efficient manner. Therefore, non-judicial mechanisms have been created to deal with complaints. This means that passengers have the right to rely on a proper application by carriers and on the enforcement of EU rules from the so-called national enforcement body.